FAQ's

We ship orders from our European warehouse located in Poland to provide faster delivery for customers across Europe.

For some products or accessories, orders may be shipped from different locations depending on stock availability.

We offer shipping to most European Union countries, including Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Sweden, Denmark, Finland, Ireland, and more.

If your country or region is not listed at checkout, please contact our customer support team for assistance.

For in-stock items:

• Orders are usually processed within 1–2 business days.
  
• Delivery typically takes 5–15 business days after dispatch, depending on your location and the shipping carrier.
  

For pre-order products, estimated shipping dates are displayed on the product page.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number to check your delivery status.

Not always.

Due to different warehouse locations and shipping arrangements, bikes and accessories may be shipped separately.

You may receive multiple tracking numbers for the same order.

If your order has not been shipped, please contact our customer support team as soon as possible.

We will do our best to update your order information or process cancellation requests.

Once an order has been shipped, changes or cancellations may no longer be possible.

Please contact us immediately if you need to update your address.

We can help modify your order details before shipment.

Once the package has been dispatched, address changes may not be possible.

You can check your order status through your order confirmation email or contact our customer support team with your order number.

Some products may be shipped separately.

Please check your tracking information first. If an item is missing after all packages have been delivered, contact our support team for assistance.

Yes.

WALLKE eBikes are designed for various riding environments, including city roads, trails, gravel roads, and outdoor adventures.

However, riding conditions and terrain should always match the rider's experience level and local regulations.

Electric bike regulations vary between European countries.

Before riding, customers should check their local laws regarding speed limits, motor power requirements, registration, and helmet requirements.

WALLKE eBikes arrive mostly assembled.

Some basic assembly is required, such as installing pedals, handlebars, front accessories, or adjusting components.

An installation guide is included with every bike.

All WALLKE complete eBikes include a 1-year manufacturer warranty.

The warranty covers manufacturing defects and component issues under normal use conditions.

If you experience a product issue, please contact our support team with:

• Order number
  
• Product information
  
• Description of the issue
  
• Photos or videos if needed
  

Our technical team will help diagnose and provide a suitable solution.

Yes.

WALLKE provides replacement parts and technical support for customers.

Please contact our support team with your order information and required parts.

Basic maintenance and adjustments can be performed by customers.

For electrical components or major repairs, we recommend contacting WALLKE support before making modifications.

Unauthorized modifications may affect warranty coverage.

For EU customers, online purchases generally include a statutory withdrawal period.

Please contact WALLKE customer service within the applicable return period to start the return process.

Return shipping responsibilities depend on the reason for return and applicable return conditions.

Please contact customer support before returning any product.

Unauthorized returns may not be accepted.

Once the returned product has been received and inspected, refunds will be processed to the original payment method.

Processing time may vary depending on your bank or payment provider.

We accept popular payment methods available for European customers, including:

• Credit/Debit Cards
  
• PayPal
  
• Klarna (where available)
  
• Other local payment options displayed at checkout
  

Available payment methods may vary depending on your country.

Yes.

All payments are processed through secure payment systems using encrypted connections.

WALLKE does not store your complete payment card information.

Yes.

Installment payment options may be available through supported payment providers depending on your location and eligibility.

Available options will be shown during checkout.

Requirements vary depending on your country and local regulations.

Please check your local eBike laws before riding.

Regular maintenance helps keep your bike performing well.

We recommend:

• Keeping tires properly inflated
  
• Checking brakes regularly
  
• Charging the battery correctly
  
• Keeping electrical connections clean and dry
  
• Storing the bike properly when not in use

If you have any questions, please contact our customer support team:

Email:service@wallkeebike.eu

Our team will assist you with product, order, shipping, and technical questions.