We offer secure and flexible payment options for European customers, including PayPal, Visa, Mastercard, Klarna, and other local payment methods where available.

Available payment methods may vary depending on your country and will be shown at checkout.

Yes. Klarna and other payment providers may offer installment or flexible payment options, depending on your country, order value, and eligibility.

All European orders are shipped from our European warehouse in Poland.

Most in-stock orders are dispatched within 2–3 business days.

Once your order has been shipped, tracking information will be provided so you can follow your delivery.

For pre-order products, shipping will follow the estimated date shown on the product page.

Yes. For eligible EU purchases, consumers generally have a 14-day withdrawal period for online purchases, subject to applicable laws and the conditions of our return policy.

Please contact us before returning your eBike so our team can provide the correct return instructions.

Please contact us as soon as possible if your package or eBike arrives damaged.

We recommend taking photos or videos of the package and the damage before disposing of the original packaging.

Our support team will review the situation and help determine the appropriate solution.

Contact our support team with your order information and, if possible, photos of the package and its contents.

We will check the shipment and help arrange the missing item if necessary.

Yes. We provide replacement parts and accessories for the all ebike.

Depending on the issue, available components may include batteries, chargers, motors, controllers, brake components, tires, tubes, fenders, racks, baskets, and other model-specific parts.

Contact our support team with your order and model information so we can identify the correct part.

The top speed in throttle-only operation depends on the configured speed settings and applicable local regulations. Always follow the speed limits and e-bike regulations in your area.

Using both motors generally consumes more battery power than single-motor operation. For longer rides on relatively flat roads, single-motor riding can be more energy-efficient. Dual-motor mode is better suited to situations where additional traction and power are needed.

Yes. The dual-motor system is designed to provide additional traction and climbing capability, making the Titan X1 AWD suitable for steep roads, gravel, dirt paths, and other challenging terrain. Actual climbing performance depends on rider weight, terrain, riding mode, battery level, and riding conditions.

Before riding, check the tire pressure, brake operation, battery connection, throttle, lights, wheel and handlebar fasteners, and suspension components. Make sure the battery is securely installed and all cargo or accessories are properly attached.

E-bike regulations vary by country and region. The legal speed, motor assistance, throttle operation, registration requirements, and where the bike may be ridden can differ. Please check the regulations that apply in your local area before riding on public roads.

The available motor-control functions depend on the bike's display and controller configuration. For safety, reduce speed and follow the recommended operating procedure in the owner's manual when changing riding modes.

The Titan X1 AWD is designed for a wide range of riding conditions, including paved roads, gravel roads, dirt paths, hills, and other off-road environments. Its fat tires, suspension, and dual-motor drive make it particularly suitable for riders looking for additional traction and stability on uneven terrain.