We accept Paypal and credit card payments, you can choose a method you like during checkout. In some case, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud.

The most common reason for an unsuccessful card payment is that your bank has declined it. Please contact your bank, let them know it is you making this payment.Once they've confirmed this transaction, your next attempt should be successful.Ifallelsefails, you can switch to your other credit/debit card. Besides, If you have a Paypal account, try to pay by PayPal.

The Wallke ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-20 minutes. All you have to do is mount the front wheel, handlebar, seat post, and pedals, and do a thorough check to ensure everything is tight. Fenders and rear rack will be preinstalled before packaging. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 25 minutes.

You can learn about our warranty by clicking here.

If you receive a damaged/defective product, please fill in our customer support form to contact us or simply send an email to service@wallkeebike.eu.

Please attach any relevant videos or photos showing your issue so the specialists can best assist you. 

We reserve the rights to make modifications in the interest of delivering a better product to you. Since our first launch we have made tweaks and refinement to our eBike. We are continuously making improvement to the bike as we move towards production, so the bike you received might be slightly different but only better.

1) No license required: The Wallke ebike you’ve received complies with European standards. 250 W motor, pedal assist only, and maximum not exceed 25 km/h, meaning no license is needed for riding.

2) License required: If you prefer higher speeds, you have the option to unlock the speed limit on your ebike (Click here to find the instruction, the max speed can be referred to the corresponding model product detail page). However, please be aware that riding the bike with the speed limit lifted may require a license, depending on your local regulations. We suggest you compliance with the laws in your area.