Versand
This policy applies to Europe areas. We ensure that your order arrives without the need for you to deal with customs duties.
The price you see at checkout is the final price. There are no hidden costs or surprise charges upon delivery.
We recommend all customers double-check their address, phone number, order details, and other information as soon as possible after placing an order. If there is a mistake in your order details, our support team can modify them as long as the order has not been shipped.
Shipping Countries
We offer FREE SHIPPING from Poland to the following countries by FedEx:
Czech Republic, Germany, Lithuania, Austria, Belgium, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Estonia, Spain, Finland, Ireland, Latvia, Sweden, Slovenia, Slovak Republic, Bulgaria, Croatia, Portugal, Greece, Romania, Malta, Monaco.
(Includes all European Union countries, except Cyprus and certain remote areas or outlying islands.)
If your location is not included in our shipping area, additional shipping costs may apply. Please contact us at sales@wallkeebike.com for special shipping requests.
Ship Out & Delivery Time
- In-stock orders: Typically ship within 1-2 business days. Our shipping policy includes TAX-FREE delivery to ensure a seamless and cost-effective shopping experience.
- Pre-order items: The estimated shipping date will be listed on the product page.
- Ebike delivery: Orders typically arrive within 2-8 business days after dispatch. This is an estimated delivery timeframe. For real-time updates, please contact the shipping provider directly.
About Delivery
- Bikes and accessories may be shipped separately. You may receive separate tracking numbers for accessories.
- Orders received on Saturday, Sunday, or public holidays will be processed on the next business day.
- Most bikes are shipped via FedEx. Smaller items may be shipped via DHL or other local carriers.
Delivery Refused
If you refuse delivery of an order that you requested us to ship, we reserve the right to charge a flat fee of €500 per item (charged by the third-party shipping company) to partially cover shipping costs.
We cannot change, intercept, or cancel orders that have already shipped. If delivery is refused, the order will be treated as a return once it arrives back to us, and a refund will be issued through the original payment method.
Shipping Damage Claims
Please inspect your product(s) immediately upon delivery. Any shipping damage must be reported to Wallke within 7 days of receiving your order. Claims submitted after 7 days cannot be accepted.
Lost Package
If your package shows as delivered but you have not received it, please contact us within 3 business days. After this period, customers may need to contact the shipping carrier directly to start a claim.
We reserve the right to conduct a full investigation, which may take up to 10 business days. During this period, refunds may be temporarily withheld. We will provide updates throughout the investigation and take appropriate action based on the results.
Customs Duty
Wallke strives to provide a seamless and hassle-free shopping experience. We cover all customs duties and import taxes for your orders. You will not be required to pay any additional fees upon delivery.
Our team handles all customs documentation and procedures, ensuring your order passes through customs smoothly and reaches you without unnecessary delays.
If you have any questions regarding customs duties or shipping, please contact our customer support team: sales@wallkeebike.com